Shipping policy

Thank you for visiting and shopping at the Enchanté Shop.

We proudly ship using UPS carbon neutral.

We ship merchandise from the United States and European Union. If you are ordering internationally you may be subject to customs fees and fulfillment delays.

For countries in the EU and the UK, VAT is added at checkout and not included in the retail price. UK customers with an order value over £135 before shipping and taxes will be responsible for duties, taxes and clearance upon delivery.

Please read product descriptions carefully as some items in the store are on preorder and will have delayed ship times. A product that is on preorder can be identified as such in the product description.

If you have any questions, please email us at shop@enchante.co

Domestic Shipping Policy:

Shipment processing time - All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes: We do not ship to PO boxes

Shipment confirmation & Order tracking:

You will receive an order confirmation once your order has been confirmed and placed. This confirmation will outline your order contents and selected delivery method. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy // Customs, Duties and Taxes:

We ship internationally! Please note that the Enchante Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

The Enchante Shop is not liable for any products damaged or lost during shipping, however, please contact us if your order is lost or damaged by the carrier and we will file a claim for you.